Welcome to the EspressoEquipment.store Wholesale Program!
Terms and Conditions of Sale (this policy is effective for orders starting on June 9, 2017 )
Overview
The use of our wholesale program and wholesale pricing confirms your binding agreement to our policies, terms, and conditions listed below and expires 2 years after your last wholesale purchase from EspressoEquipment.Store.
Customers/Purchasers/Buyers are notified reminded to comply and assume all responsibility to pay any sales and/or use taxes to their state of residency or delivery address.
Account setup
After approval of your submitted information, you will be provided with a login/registration address.
Please register on our website and save your username and password in a safe place. We maintain stock status on our website only. Our system allows you to add different shipping addresses for your customers and keep them for shipping future orders.
Ordering processes
We require all retailers to utilize our online ordering system to place orders. This not only allows faster processing and turnaround, but it also provides you with a tracking number and inventory information. Orders online by 2:00 pm EST for in-stock items are usually shipped the same business day. Sorry, we do not take orders for out-of-stock items. We will alert you via email when an item is back in stock.
Other methods of ordering (IE fax, email, checking retailer system) will incur additional charges to the order. The minimum charge is 10% for other order processing methods and is used to cover additional expenses for the services requested.
Cancellation policy
For cancellations, the retailer should email us and call us as quickly as possible until someone is reached to confirm the cancellation.
For Prepay customers, a 3% cancellation fee is deducted from the credit for all canceled orders.
For Net 30 customers, a 3% cancellation fee is deducted from the credit once a tracking number is produced but before the order is boarded on a shipping truck.
Communication policy
EspressoEqupment.Store prefers all communications for cancellations, damages, defects, and missing items/components be made through email. For cancellations, the reseller should also call as soon as possible during business hours: M-F (excluding holidays) 10:00 am to 5:00 pm EST.
Payment terms
If you are a prepaid account with a credit card customer, you authorize us to charge your credit card immediately to reserve a unit for shipping on the next available business day.
If you are an account without prepaying terms, the use of your customer’s credit card or payment information will automatically terminate your account with us.
Effective January 1, 2018, we no longer offer net terms. All accounts are prepaid.
Reseller’s agreement to acquire following agreement from end-users
It is the reseller’s responsibility to acquire your customer’s agreement on the online order or signature when ordered by phone:
- Lack of water in the internal boiler, not just the water reservoir, can damage the heating element – these cases are not handled under warranty as this is not a defect of the machine. The customer should watch the water intake hose (where applicable) when starting for the first time to insure water is being drawn in. If not, they should stop the machine immediately and call you to email us.
- All water should be drained from the internal boiler before shipping machines in freezing weather.
- All DAMAGE claims must be reported within five (5) days of receipt/delivery and the equipment must NOT be used. Customers should not use the equipment and must keep all original packaging. Replacements for damages are charged to your account, and credit is issued upon satisfactory return of damaged shipment. Satisfactory returns must include the original accessories, original packaging, and proper packing of loose articles to avoid damage. Failure to comply will result in denial of credit to your account due to denial of payment of claim from the common carrier.
- All Defects On Arrival (DOA) must be reported within five (5) days of receipt/delivery. Replacements for DOAs are charged to your account, and credit is issued upon satisfactory return of defective shipment. Satisfactory returns determined defective by EspressoEquipment.Store must include the original accessories, original packaging, and proper packing of loose articles to avoid damage. Failure to comply will result in denial of credit to your account.
- All claims for missing item(s) and/or component(s) must be reported within five (5) days of receipt/delivery. EspressoEquipment.store’s only responsibility will be to ship the missing item or component. Missing item(s) or component(s) external to the machine are not considered a defect.
Shipping and drop ship fees
We only ship to USA destinations.
Shipping fees plus insurance and signature required for delivery fees are additional and included in the UPS rate unless where noted. We do not charge drop ship fees.
Effective November 1, 2018, wholesale customers providing their own shipping labels are responsible for all damages.
Shipping processes
Shipping days do not include Saturday, Sunday, or holidays. We also do not ship on days UPS is closed. All orders must be placed by 2 pm EST to be processed on the same business day.
In-stock items general delivery time: Up to 10 days.
Out of stock items: Up to 60 days.
Reseller Responsibilities regarding fraudulent orders and shipment redirects
EspressoEquipment.Store will not be responsible for any fraud orders of our wholesale customers. It is the responsibility of the retailer/re-seller to validate each end user customer as well as validate payment and addresses of each end user customer. EspressoEquipment.Store will not be held liable for shipments with UPS showing delivered.
EspressoEquipment.Store does not guarantee and will not be liable for shipments signed by an individual other than the recipient at the same address (ie doorman, fraudster, etc) as UPS does not obtain direct signature.
To avoid re-directs of shipments to your customer’s validated bill-to address or validated different ship-to address, EspressoEquipment.Store has requested to UPS that re-directs are never permissible. Unfortunately, if a ship-to address error was made on an order, EspressoEquipment.Store is unable to redirect the shipment to the requested corrected address.
In the event that a retailer discovers an order was fraudulent while the order is in transit, the retailer will be responsible for all costs associated with the order, including but not limited to labor costs, shipping fees, and intercept fees (before delivery)
Effective November 1, 2018, wholesale customers providing their own shipping labels are responsible for disallowing redirects and acquiring signatures at point of delivery.
Returns
Returns accepted and refunds provided only on units deemed defective by EspressoEquipment.Store and reported within first 5 days of customer receipt.
EspressoEquipment.Store OR ITS AUTHORIZED TECH SUPPORT AGENT SOLELY DETERMINES IF THERE IS A DEFECT. TEMPERATURE, TASTE OF COFFEE, POSSIBLE ADJUSTMENTS THAT MAY BE NEEDED, LACK OF PROPER GRINDER, LACK OF FRESH COFFEE, OR INEXPERIENCE ARE NOT CONSIDERED DEFECTIVE.
Refunds can take up to 30 days from our receipt of defective return to process.
No returns/no refunds on accessories, parts, or coffees.
MAP – MINIMUM ADVERTISED PRICE
This is to maintain an image for the manufacturers’ products while allowing retailers to provide crucial after-sale services to end users. Retailers are always allowed the opportunity to phone or email non-MAP quotes on a personal, direct-selling, non-automated basis. Products, by law, cannot be sold higher than MSRP unless the customer is completely aware of the MSRP. Warranties can not be extended by any dealer, and such extensions will void the first year warranty as well as terminate all wholesale purchasing privileges with EspressoEquipment.Store. Coupons are not allowable via email, for online (internet/web) sales, nor physical store sales. Free gifts with purchase are allowable up to 10% of MAP, the 10% value of the free gifts are calculated at the lowest selling price of the dealer, and must be sold as an available item for retail purchase. Discounts for combo espresso machine/grinder purchases (which includes other manufacturers in the package) are only allowable when the package price discount does not exceed 10% of MAP for EspressoEquipment.Store’s products, and no Free Gift Items are offered.
Warranty Limited to Manufacturer’s Defect
One year parts and labor warranty limited to manufacturer’s defect unless otherwise noted. Plumb-able machines only have a one year parts warranty.
Customer/retailer responsible for return shipping costs after first five (5) days after receipt/delivery. This limited warranty overrides any manufacturer warranties or warranties stated in the manufacturer’s manual. For all warranty assistance, the retailer, NOT END USER, must contact EspressoEquipment.Store via email with customer’s contact information, purchase date, model number, and detailed description of claimed problem. please understand we need this information as consumers try to acquire warranty assistance after the warranty period. Most customers do not have a receipt to make a claim.
Exclusions to limited warranty applicable to products as noted. The following exclusions, which are not limited to, include and apply to the product during the warranty period:
- Expendable items and items whose damage occurs as a result of failure to follow instructions that come with the product.
- Problems related to water damage, poor water quality, and scaling.
- Products for which the applicable serial number has been removed or altered.
- Any product that has been damaged or rendered defective as a result of accident, abuse, misuse, lack of reasonable and necessary maintenance/cleaning, neglect, faulty installation, mishandling, damage during shipment, line power surge or any external causes.
- Operation of product outside the parameters stated in the user documentation that shipped with product.
- Usage of parts not manufactured by original manufacturer.
- Modification or service by anyone other than our authorized distributor or an authorized warranty provider.
- Any acts of God, such as, but not limited to, lightening, flood, or fire.
- The cost of installations or routine maintenance items, such as gaskets, o-rings, grinding burrs, and other normal wear and tear items.
- Usage of product in a commercial environment/setting/purpose.
- Warranty period is not transferable.
- Shipping costs to ship product back to authorized warranty center provided.
- On-site labor, and/or expedited shipping cost of parts to customer for self-repair.
- Products shipped or brought outside the United States of America.
- Cosmetic defects.